ArtroFlex Active ("we," "our," or "us") is deeply committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, processing, and disclosure of your information when you visit our website, https://en-artroflexactive.com/ (the "Site"), and utilize our services or purchase our products.
We adhere strictly to data protection laws, including the General Data Protection Regulation (GDPR) applicable to our European customers. By accessing or using our Site, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site.
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personally identifiable information that you voluntarily give to us when you register with the Site, express an interest in obtaining information about us or our products, or when you place an order. This may include:
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This helps us understand user behavior and optimize the user experience.
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
We may share your information with trusted third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are contractually obligated to keep your personal data confidential and secure.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
We use essential cookies for the operation of our checkout process, as well as analytical cookies (such as Google Analytics) to understand how users interact with our website to make continuous improvements.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us (including utilizing TLS/SSL encryption for data transmission), please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for tax and legal purposes after they cease being customers.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our customer support email provided upon purchase.
We do not knowingly solicit information from or market to children under the age of 18. By using the Site, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.
If you have questions or comments about this Privacy Policy, your data protection rights, or the data we hold on you, please contact us immediately through the contact form on our website or by reaching out to the dedicated data protection officer detailed in your post-purchase confirmation documents.